Getting into this type of situation isn't the type of experience that we want you to have with our customer support, annanderic.
I'll send feedback about what you've shared here in the Community about your experience when contacting our phone support. We'll take this opportunity to better help our customers in a timely and efficient manner in the future.
Let me make it up by sharing these steps with you that can resolve alignment issues when printing checks:
Make sure your Adobe Reader is set up correctly and updated
If you're getting a similar result, proceed to the steps below:
Additional troubleshooting steps can also be found here: Fix QuickBooks Online Printing Issues On Browsers For Windows.
Lastly, it's recommended to use a QuickBooks-compatible checks. This is to ensure that there aren't any alignment issues when printing the transaction in QBO. Please visit the Intuit Market for additional details.
Keep me posted if you still need additional help. The QuickBooks Team is always here to offer our assistance.
Hi, I have done all the steps you mentioned.
I will try again when I have some quiet time. It has been ongoing for 2 years, I just don't have time to deal with it.
if it still does not work, what do I do?
My checks are PURCHASED from intuit and they are your checks
It used to be that I would hear " you are the priority customer..." when I called, but the service I got has been beyond disappointing. Your agents lack knowledge, has no ability to answer questions. Intuit really should record and monitor these support calls to find out the truth. Most of the time, I had to teach the agent. Now, the latest tactic was mid-conversation, sudden silence and they hung up the phone. Thank goodness you have the idea of developing the community for other users to help.
I appreciate you for sharing the feedback about your experience, @annanderic.
Let me share additional steps to ensure your checks are aligned when printing.
You can read through this article for more detailed instructions: How to align preprinted paychecks.
If the issue persists, I'd recommend contacting our Customer Care Team. It’s possible there’s a specific setup for your printer that we'll need to further check using secured remote access.
Please provide the following information:
You can always get back to us if you have other questions. I'm always here to help.
We are having the same issue with checks printing, and can't find any "Preferences" tab in the current Quickbooks Online. The only options are to print an alignment page, and the letters given to align the payee name do not go far enough to the right. There is no option to custom align any text.
Thanks for joining us today, @Cables_and_Volts.
I have some information about the aligning checks in QBO. You can find the Paycheck Printing link under the Preferences section (see the attached image below).
In your case, you'll want to follow these steps to set up check alignment. Here's how:
For more tips, check out this guide: Fix print alignment for preprinted checks.
If you need help with other payroll tasks, click this link to go to our general payroll topics with articles.
Let me know if you still have questions or concern. I'm always here to help. Take care and have a good one.