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njoreichhoff
Level 1

I can not get into Tsheets anymore to enter employees hours. Does anyone know how to fix this?

 
1 Comment 1
ChristieAnn
QuickBooks Team

I can not get into Tsheets anymore to enter employees hours. Does anyone know how to fix this?

Hi there, njoreichhoff.

 

There are cases we can experience unexpected behavior and issues from time to time. Data problems might be the reason that you're unable to get into Tsheets anymore to enter employee's hours. With this, I'd suggest accessing your account via a private or incognito window to check if this is a browser-related issue. At times, data stored for a long period causes unusual behavior to the browser.

 

You can use either of these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, then your main browser may have too much historical data from previously visited websites that cause this kind of behavior. Just go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. You can also use other supported, up-to-date browsers as an alternative.

 

Additionally, may I know if you encounter any error messages when trying to get into TSheets? I'd appreciate any further details so I can provide an accurate solution.

 

Please refer to this article to see some details about how TSheets works with QuickBooks after integration: TSheets and QuickBooks Online integration FAQs.

 

Let me know how it goes and leave a reply below if you have further questions. I'm always here to help. Stay inside and take care always!

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