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qisanqiang
Level 1

I can not see my payroll

Hi,

 

   My problem is When I login my payroll account, the system show me that "We can't sign you in.Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access." However, my HR person told me they did every thing they can, need me to contact you to get the solution.

 

Thanks.

2 Comments 2
KlentB
Moderator

I can not see my payroll

KI'll make sure that you log in to QuickBooks Workforce, qisanqiang.

 

You can try accessing your account in an incognito or private window. There are times that the accumulated cache in your browser triggers runtime errors in the program. Check out these keyboard shortcuts:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

If the error is now gone, go back to your regular browser and then clear its cache to delete the stored temporary internet files. You can also use other supported browsers as an alternative.

 

However, if the same thing happens, I'd recommend getting in touch with our technical supports through this link: Workforce Support Team. This way, we'll be able to investigate this issue. Our representatives are available on weekdays from 6:00 AM to 6:00 PM Pacific Standard Time.

 

In addition, here's an article that will help you manage payroll information in QuickBooks Workforce: View your paychecks and W-2s online.

 

Should you have any other concerns or further questions about this topic, let me know in the comment section. I've got you covered.

KlentB
Moderator

I can not see my payroll

Hi qisanqiang,

 

Hope you’re doing great. I wanted to see how everything is going about your concern yesterday. Were you able to sign in to QuickBooks Workforce? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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