I can't add bank account for direct deposite, the verifying page said I am verified, but once I hit Payroll overview, it says something went wrong.

Hello, Yxiang.

Let’s go through some basic troubleshooting steps to help you add your bank account for direct deposit to QuickBooks successfully.

Let’s try clearing your Intuit-specific cookies to remove stored data and log in to different supported web browsers to ensure smooth compatibility when using QuickBooks.

After trying and still the issue remains, I recommend contacting our Live Support team to check and investigate the root cause of the error when adding your bank account. Here’s how:

1. Open your QuickBooks.
2. Navigate to the Help icon in the upper right corner of your screen.
3. In the Search bar, type Contact Us to be connected to an expert for help.
4. Click Contact Us below.

Here are our support hours for QuickBooks Online subscriptions:

Solopreneur, Simple Start, Essentials, Plus

•  M-F 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT

Advanced

•  any time, any day.

Let us know in the comments if you have any other questions about QuickBooks.