Hey there, ruth5. I did some research about this error you're receiving and have some information plus a troubleshooting process to share with you.
Currently, Intuit has no ongoing or solved investigations about this specific 10004 error. However, there's a resource of ours which discusses errors that display an identical message accompanying the numeric code.
You've mentioned encountering this upon trying to create a 941 form, meanwhile our article says it occurs when printing forms. To make sure I'm fully understanding what's happening here, are you receiving the unknown client-specific tax form printing error response when trying to print documents or only at the time of creation? Additionally, since this isn't a number that there's much info about, I'd appreciate if you could provide me with a screenshot. No worries if you can't though.
Intuit's knowledge is that these types of errors happen when tax table form files are damaged or missing. I'll walk you through our process on how to resolve this problem:
1. Review active/inactive items on the following lists for any invalid characters, such as blank spaces where there shouldn't be any or the # symbol.
2. Ensure QuickBooks Desktop is updated to it's most recent release. While updating, confirm all updates are selected. Also try re-downloading the entire payroll update by pressing the Ctrl keyboard key and clicking on your Update tab simultaneously.
3. Download & install the latest tax table by accessing your Employees drop-down menu, then selecting Get Payroll Updates.
4. After completing everything above, perform a clean installation of QBDT software in Selective Startup.
This is the documented solution for these types of messages. However, what differentiates here is that you're seeing a numeric code which there's no record of. With that being said, please let me know how these steps work for you. I'll be here to help if any questions arise. Have a great day!
I had the same problem, unknown client-specific tax form printing error 10004, and couldn't create form 941. I followed your instructions and it fixed my problem.
I had same error and updated and it worked now,
*****HOWEVER on the 941 line 5A taxable social security wages is not populating a number in Column 1. That's never happened to me. Any fixes for this?
I reinstalled Payroll Updates by holding CTR while pressing update.
Select Download entire payroll update under Employees - get Payroll Updates Hold CTR while clicking update button.
Good luck getting support from QB's they are horrible
I did the "download entire payroll update". It worked. Now I just have to do it to the additional 84 clients so I can complete 2nd quarter reports. Shouldn't there be a known issue for this now?
Good Morning, @linkandassociates.
Yes, we're aware that there's an on-going issue when trying to print out the tax forms. Our Product Engineers are working hard to resolve this error message as soon as possible.
In the meantime, I recommend re-downloading the entire payroll update on each account/company file to help resolve the problem. If some of the files are still showing the message after doing so, then I suggest contacting our Customer Support Team. They'll be able to add you to a list of affected users so that you can receive email updates on this matter. Here's how:
It's that easy. If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Take care!
I am getting the same Unknown client-specific Tax Form Printing Error: 10004
I tried the steps suggested by ZackE but with no luck.
We work thru a hosting service (Right Networks) is this something they have to do on their end?
I appreciate you performing the troubleshooting steps shared by my colleague above, @Brenda420.
At this time, our product engineers are still working on Right Networks to resolve the on-going issue. Rest assured that they're diligently working for a fix.
To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-48026.
You might want to check out this article to learn more about printing payroll forms: Process, print, and save QuickBooks Desktop Payroll tax forms.
Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.
my 5a number populates as a negative figure and a wrong one at that... crazy I can override and put in the correct Information but for what we pay a year for payroll it should be correct and without error
Hi there, @frozwnchozen.
I've conducted research here and found out that there's an open investigation about the Tax forms. Rest assured, our Product engineers are working hard to resolve this issue permanently.
To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.
Also, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.
Here's how to contact our support team:
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
You might want to check out this article to learn more about payroll tax forms: QuickBooks Desktop tax forms.
Thank you for your patience while we work hard to fix this issue. Feel free to ask any questions below, and I'll work to get those answered for you. I'll be keeping an eye out for your reply. Take care!
Is this error being fixed? I've downloaded all the updates to payroll and have restarted my computer several times. The newest update says to update before 8/6/2020. It still has the same error.
Hi there, 12251.
Thanks for joining this thread. I want to make sure you're able to create the 941 form in your QuickBooks Desktop account.
To verify this isn't a result of out of date tax tables, I recommend completing an update to be on the safe side. You can find out more about the process by visiting this link: Get the latest payroll tax table update
If you receive the same message about updating your company after the tax table update, you'll need to update your Desktop account. This article provides step-by-step instructions on how to get this done: Update QuickBooks Desktop to the latest release
These types of updates ensure the numbers are current and the calculations for payroll will be correct. Please don't hesitate to reach back out if you have any other questions.