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I cannot process payroll> . It is saying something is inactive.

 
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Moderator

Re: I cannot process payroll> . It is saying something is inactive.

Thanks for bringing this concern to my attention, @kaditter7.

 

I'd like to ensure that you'll be able to process payroll. Let's get to the bottom of this issue and take you back to business.

 

The message that you received will usually occur if your payroll subscription has been suspended. For now, let's check your payroll subscription to verify its status.

 

To do that:

  1. Click on the Gear icon at the top menu bar.
  2. Select Account and Settings.
  3. Click on Billing & Subscription on the left panel.
  4. Go to the QuickBooks section to see the subscription status.

If the status has been inactive, you may update the billing information to make it active. Here's a link that you can check out for complete details about the process. 

 

However, if the status is active, you can try accessing your QuickBooks using a private browser. Sometimes, the cache is stored with so much data which can cause unusual responses that totally needs to be cleared.

 

If the problem continues after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the ability to check on your account and verify what's causing this matter.

 

These resources should get you pointed in the right direction, kaditter7.

 

Feel free to reach back out to me if there's anything else you need. I'm always here to help. Take care!