I'm here to help, tabithacotton201.
To verify, are you getting an error after trying to record the payment? If so, we can do some troubleshooting steps to investigate if the issue is caused by a corrupted file cache in your browser.
Let's open an incognito or private browser. This mode prevents your browsing history from being saved. You can use the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Then, sign in to your QuickBooks Online account. Once logged in, try to record the payment. If it works, go back to your regular browser and clear its cache. Clearing cache helps resolved any browser-related issues. Please make sure to restart your browser afterwards.
Alternatively, try using a different supported browser.
I'm also adding this article to learn more about recording payments: Record invoice payments in QuickBooks Online.
Please let me know how it goes after trying out the steps. I want to ensure this is resolved for you. Stay safe!
