I chatted with QB help for about an hour and ended up with a quick reference number but have not heard anything further on my issue 3 days later
You can always post your questions here, addie1. I'm here to help.
You can also find related articles that help us sort things out. I'm also attaching our Help articles that are sectioned by different functions of QuickBooks, it may have something to do with Account management, Banking, Payroll and others.
If you want to get connected with our chat support again just click the Help icon within QBO and click Contact us. Enter your concern and then click Let's talk to Start a message.
Any further details about your concern in much appreciated. Just mention me on your reply if you need anything else. Take care and stay safe!