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I copied a client file and sent it to them but they say the payroll didn't go with it. What to do?

I have QBDA and created a back up and sent it to the client. The client got it and installed it but said the payroll info didn't show up. How can I send just the payroll info to them?

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QuickBooks Team

I copied a client file and sent it to them but they say the payroll didn't go with it. What to do?

Thanks for sharing the details with me, @ca201.


Allow me to share some details about sending your clients a backup copy of their company file.


The option to only send their payroll information is not available in QuickBooks Desktop (QBDT). The possible reason for this is your client company file doesn’t have a payroll service key. Thus, they’re unable to view their payroll information.


That being said, you’ll want to add your client to your payroll service. To add them, you'll need to provide them your payroll service key. If you don't have your service key, we can use the Automated Service Key/Disk Delivery Key Tool to get it. Once you have it, let your client enter it into their QBDT software.


Let them press CTRL+K on their keyboard to open the QuickBooks Service Keys window. From there, have them enter the service key and they’ll be able to view their payroll information.


You can also share this article with them for additional details about the process: Activate QuickBooks Desktop Payroll.


Let me also share this link that you can use for future reference on how export an accountant's changes.


I’m always around if you have other concerns or questions about QuickBooks. Just leave a reply and I’ll sprint back into action. Take care!

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