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superior1259
Level 1

I did payroll, printed the checks and one of the checks is not showing up in the banking transactions or on his list of paychecks. What do I need to do?

 
1 Comment 1
GebelAlainaM
QuickBooks Team

I did payroll, printed the checks and one of the checks is not showing up in the banking transactions or on his list of paychecks. What do I need to do?

lI appreciate what you've done so far, @superior1259. I'll clarify why one of the checks is not showing on the paycheck lists and bank register. Let me guide you through the necessary steps to resolve this issue.

First, let's double-check and confirm that the filters on the bank register and paycheck lists are properly applied, with special attention to the accuracy of the dates.


If the problem remains after verification, review the Audit Log to see if changes were made to your account or if the paycheck was deleted by mistake.

Here's how:
 

  1. Go to Settings and select Audit log.
  2. Select the appropriate User, Date, and Events filters.
  3. Locate the transactions.
  4. If you see them, click the View button under the History column.
  5. Under the Event column, you'll find all the information you need for the transaction.

If it's visible and accidentally removed, you'll need to recreate it.

For more information, refer to this article: details: Use the audit log in QuickBooks Online.

Please know that the check will only download in the bank transactions once it's cashed out by the employee.

Additionally, QuickBooks offers various payroll reports detailing employees' total pay, deductions, and taxes. For an in-depth guide on accessing these reports, refer to the resource: Run payroll reports.

Furthermore, you can check out our QuickBooks Live Expert Assisted that provide guidance and best practices in enhancing your payroll processing capabilities like, payroll tax filings.

Don't hesitate to respond to this conversation if you require additional help with payroll or any QuickBooks-related matters, @superior1259. I'd be happy to help you out.

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