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I entered the wrong account number for an employee on payroll and now it is in process. I know the incorrect account does not exist. Will the money be returned?

 
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QuickBooks Team
QuickBooks Team

I entered the wrong account number for an employee on payroll and now it is in process. I know the incorrect account does not exist. Will the money be returned?

You are in the right place, usernishikawa-kimie.

 

If the employee's account information is incorrect, it will be rejected and returned to your bank account within 2-3 banking days after the pay date. Aside from that, the following scenario may happen to the funds:  

  • placed on hold
  • the employee received the money because the account is close enough for the financial institution to recognize 
  • posted to another live account

To confirm the status, I's suggest contacting our Payroll Support to request a Direct Deposit trace. They have the tools to check your payroll account in a secure environment and assist you with this one. Here's how to reach them:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

Once done, just change an employee's direct deposit info for the paycheck transaction. Just in case you'll encounter some direct deposit problems, see Fix direct deposit issues article to troubleshoot them. Feel free to visit our Payroll page for more insights about managing your payroll transactions.

 

Keep me posted if you need a hand with running your payroll reports or any QuickBooks Online related. I'm always here to ensure your success. Take care always.

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