Hi there, userdavid8.
Data in QuickBooks Online will only be deleted if it's already a year since the account is canceled. In your case, you mentioned that it's still active and you are still subscribed to it.
It's possible that a browser issue might have hidden your data when you logged back in. I'll share the steps that can resolve some of the most common browser issues in QBO.
Start by using an incognito/private browsing session or a different browser. These keyboard shortcuts will let you open an incognito session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
Once done, go back to your account and check if you can already see your data. If you can see that it's being updated, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
As always, you can reply to me if you have follow-up questions. You can also post new questions if you need anything else in the future.
