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I had to get a new computer and now my quickbooks doesn't seem to work and wont' let me update payroll.

I have set up new computer and had a software change over all my data from old computer onto new and I have to plug in my backup drive to get anything to work.  Now it won't update payroll table.  I need help please.

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Moderator

Re: I had to get a new computer and now my quickbooks doesn't seem to work and wont' let me updat...

Thanks for reaching out to us in the Community, bcar9.

 

May I know if you're getting a specific error when updating payroll?

 

This issue may be caused by a damaged Windows file or incorrect configuration of Internet Explorer.

 

First, let's run Reboot.bat. This process re-registers QuickBooks related .DLL and .OCX files in Microsoft Windows.

 

Next, restart your computer and open QuickBooks Desktop. Then, update the program and payroll.

 

Please follow the steps I've laid out below:

 

To update QuickBooks:

  1. Click Help at the top menu bar, then choose Update QuickBooks from the drop-down.
  2. Choose Update Now tab at the top.
  3. Tick the radio button next to Reset Update.
  4. Hit Get Updates.

image.png

To download the latest payroll tax table:

  1. Select Employees at the top menu bar, then choose Get Payroll Updates from the drop-down.
  2. Check the box next to Download Entire Update.
  3. Click the Download Latest Update button.
  4. Hit OK once the update is complete.

image.png

For additional troubleshooting when updating payroll, please refer to these articles:

If you have other questions, I'm happy to answer it for you. Just post it here as a comment and I'll take a look at it. I hope to hear about your success!