Thanks for bringing this to our attention. I can help you with your password reset concern.
May I know if you're trying to reset your Direct Deposit Password? If so, our Support Team currently, has not noted any reports from other users having the same concern.
In the meantime, let's try using an incognito window the unexpected behavior may be brought about by the large data in the browser's cache. Doing this process does not save your web history making it a good place to isolate web data issues. Follow the steps below: