cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

 
4 Comments
Highlighted
Level 7

I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

Scammer, ignore!  (Intuit will not post actual phone numbers, just links to them.)

Highlighted
Anonymous
Not applicable

I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

Hi there, mxmccrory27,

 

Thanks for bringing this to our attention. I can help you with your password reset concern.

 

May I know if you're trying to reset your Direct Deposit Password? If so, our Support Team currently, has not noted any reports from other users having the same concern.

 

In the meantime, let's try using an incognito window the unexpected behavior may be brought about by the large data in the browser's cache. Doing this process does not save your web history making it a good place to isolate web data issues. Follow the steps below:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're no longer experiencing the same problem, you can switch back to the regular window the clear your browsing history. Please check out this article for the complete instructions: Delete or disable Cache and Temporary Internet Files in your Web Browser

 

If you're referring to something else, please let me know by mentioning me to this conversation.

 

Keep me in the loop for any updates about your password reset. You got me here to figure things out for you. Have a great day!

Highlighted
Level 1

I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

I am having to call every time I need to do direct deposit now.  We have reset my password and I logged in one time and after that it didn't work anymore.  It says something about being suspended due to multiple attempts but I only tried once.  I waited well over the 15 minutes it said before I tried again.   I am beyond frustrated and am starting to think we might have to go another route to do direct deposit.  I don't have hours to spend on this issue every week!

Highlighted
QuickBooks Team

I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

Hello there, @Eagle0316

 

Once the Direct deposit PIN is unlocked, you'll need to contact t our customer support so they'll be able to help you unlock your account and reset the PIN.

 

To reach our customer support team, here’s how:

  1. Open QuickBooks.
  2. Go to the Help icon.
  3. Press Contact Us.
  4. Type in your question and click Let's Talk.
  5. Scroll down and pick Get a Callback.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Fill me in if you have any other questions managing your QB Online payroll. I'll be around if you need any help.

Need to get in touch?

Contact us