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I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

 
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Re: I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.

Scammer, ignore!  (Intuit will not post actual phone numbers, just links to them.)

Anonymous
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Re: I have a client when payroll password reset, it makes them reset payroll passwprd twice every...

Hi there, mxmccrory27,

 

Thanks for bringing this to our attention. I can help you with your password reset concern.

 

May I know if you're trying to reset your Direct Deposit Password? If so, our Support Team currently, has not noted any reports from other users having the same concern.

 

In the meantime, let's try using an incognito window the unexpected behavior may be brought about by the large data in the browser's cache. Doing this process does not save your web history making it a good place to isolate web data issues. Follow the steps below:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're no longer experiencing the same problem, you can switch back to the regular window the clear your browsing history. Please check out this article for the complete instructions: Delete or disable Cache and Temporary Internet Files in your Web Browser

 

If you're referring to something else, please let me know by mentioning me to this conversation.

 

Keep me in the loop for any updates about your password reset. You got me here to figure things out for you. Have a great day!

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