Thanks for bringing this to our attention. I can help you with your password reset concern.
May I know if you're trying to reset your Direct Deposit Password? If so, our Support Team currently, has not noted any reports from other users having the same concern.
In the meantime, let's try using an incognito window the unexpected behavior may be brought about by the large data in the browser's cache. Doing this process does not save your web history making it a good place to isolate web data issues. Follow the steps below:
I have a client when payroll password reset, it makes them reset payroll passwprd twice everytime.
I am having to call every time I need to do direct deposit now. We have reset my password and I logged in one time and after that it didn't work anymore. It says something about being suspended due to multiple attempts but I only tried once. I waited well over the 15 minutes it said before I tried again. I am beyond frustrated and am starting to think we might have to go another route to do direct deposit. I don't have hours to spend on this issue every week!