I have a red error message box on my payroll page. only an ! in the box. payroll wont run

I'd like to make sure you're able to run the payroll successfully, tfeeser.

Are you getting an error that you can't run payroll for a closed period? If so, we can try to toggle the pay period and pay date by following these steps:

1. Go to Workers on the left panel.
2. Click the Employees tab.
3. Select the Run payroll button.
4. Select the pay schedule and click Continue.
5. Toggle the Pay period and Pay date. Then change it back to the original date.
6. If there's no error, click the Preview payroll button located at the bottom.

On the other hand, please make sure to complete the employee information (hire date, date of birth, or their pay details), so you can run payroll with no problem. 

Let me know how it goes and I'll get back to you the soonest. Thanks.

That did not work for me!  :(   Also my Active Employee list is not showing.  I need to make payroll today!  Help!     Thank you, Melissa

I fixed my error message!!!!   I had to go into History on my PC and clear: browsing history, cached images, cookies.  Choose BASIC.  Then go back into QB and refresh.  Try and run payroll again.

This will save me in the future!  Thank you QB techs!

Good Morning, @Melissa4.

Thanks for reaching back to the Community. I'm so glad to hear that you were able to get your payroll up and running again.

Remember, the Community is here to support you and your business. If you have any other questions, feel free to ask. Have a splendid week!