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Level 1

I have an emergency with my payroll

I updated my payroll Tuesday morning of this week and too 2 employees off payroll and QuickBooks still paid them
1 Comment
QuickBooks Team

I have an emergency with my payroll

Hello there, @palletplus.


We can have an internal agreement with your employees to get the money. However, if you don't want to have an internal agreement. I'd recommend getting in touch with our Customer Support Team to request a direct deposit reversal.


Here's how:

  1. Go to the Help menu. 
  2. Enter your concern in the search field.
  3. Choose to Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Select Contact us.
  6. Click Continue
  7. Choose to Message an agent or Get a callback.

You can also check these articles to learn more about the process of direct deposit:


Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

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