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lmcgovern
Level 1

I have an employee in my system who I send (and re-send) the invitation to join our QuickBooks, but they never receive it. How can I remedy this?

 
1 Comment 1
ReymondO
QuickBooks Team

I have an employee in my system who I send (and re-send) the invitation to join our QuickBooks, but they never receive it. How can I remedy this?

Let me help you add your employees as users in your QuickBooks Online (QBO) account, @lmcgovern.

 

There are several reasons why your employees are unable to receive their email invitation. Here is the list:

 

  • The invitation might be in their junk or spam folder.
  • The company’s email address is incorrectly formatted in Company settings.
  • The recipient’s mail servers might be blocking the email.

 

To fix this, have your employees check their junk or spam folder. Also, make sure that the format of your company's email address is correct.

 

Once everything is checked and they are still getting the same result, it could be that their mail servers may be blocking the emails from Intuit. You can ask them to whitelist these QBO email server hostnames and IP addresses so their invitation won't get recognized as spam. They can check them out in this article: Whitelist Intuit’s email server hostnames to avoid invitations getting tagged as spam.

 

If you don't see the option to resend and the status shows Active, it means that they already accepted your invitation. They can now log in to qbo.intuit.com and start working on your QuickBooks company.

 

In addition, you can invite your employees to QuickBooks Workforce. This way they can see their pay stubs and W-2s. and let them add their personal info for your records.

 

Drop a comment below if you have more questions or concerns in managing your QBO account. I'll be more than happy to help. 

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