I have an employee who lives in as town by the name of Croydon NH and the zip is 03773 QB online will not let me enter that information in. How do i fix this?

Not to worry, I'm here to make sure you can add employee's location successfully, @donald16.

There are some occasions that QuickBooks doesn't accept a combination of city, county, or zip code. You'll have to make sure that you enter the accurate information. You can use the USPS Zip Lookup Tool to validate your address. It has a searchable database to look for a specific address using the street address, city, state, and zip code.

Here's how:

1. Go to the USPS Zip Lookup Tool.
2. Select Find by Address.
3. Enter the following:
   • Croydon - Street Address
   • NH - State
   • 03773 - ZIP code
4. Click Find.

If it won't still accept the location, let's perform basic troubleshooting to determine if it's a browser-related issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it allows you to save it, you may have accumulated too much historical data in your browser. I' recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

You can also check out these articles to learn more about how to use this tool and how to update your business info:

• Validate an address for taxes.
• Change your business name, contact info, or EIN

Keep me posted if you have other questions or concerns. I'm always around to help, @donald16.

Hi, @donald16.

Hope you're doing great. I wanted to see how everything is going about adding employee's location. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!