I have been trying to connect my PenFed Credit Union accounts back to my quickbooks. I've had them working fine for awhile but now they wont connect. All info is correct

Try opening your QBO account on any private/incognito browser.

Hi there, chite20002987-li.

I'd be delighted to help you connect your PenFed Credit Union account in QuickBooks Online (QBO).

We can try performing some basic troubleshooting to check if this has something to do with the browser you're using. Oftentimes, the stored data of their regular browser becomes overwhelmed which potentially affects your browser's performance when connecting bank account in QBO. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Below are some keyboard shortcuts that you can refer:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

From there you can try connecting your bank account again. Here's how:

1. Select Banking from the left menu.
2. Click Add Account.
3. Search your bank or use the correct URL when you log in to your bank's website.
4. Enter your bank's username and password.
5. Select the type of account.
6. Choose how far back you want to download bank transactions.
7. Click Connect.

You can also read through this article for the detailed steps: Connect and add bank and credit card accounts to QuickBooks Online.

If it works, you'd want to clear the cache of your regular browser to delete those temporarily stored files and browsing history. Also, you can use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

You might find helpful when matching and managing your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.

For additional resources about managing your banking transactions, you can check out the topics from this link: Find help with bank feeds and reconciling accounts for QBO.

Please let me know how else I can help you with your connecting banks in QBO. I'll be around to assist. Have a good one!

None of the suggestions have helped. I have reached out to support on both sides and neither have had any help, it works on and off. It came back online in September, then back off again a couple weeks ago and hasn't been fixed since. I do not wish to delete the accounts, then have to go back and sort through over 2 years of data for payments, invoicing, etc. 

Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

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Hello there, @chite20002987-li.

Thanks for getting back to this thread. I'm here to provide details about your bank connection issue with QuickBooks Online (QBO).

First off, may I know if you have encountered any specific error messages while trying to connect your PenFed bank account?

On the other hand, we have an open investigation regarding the Pentagon Federal Credit Union bank connection error 103 to QuickBooks. If this is the error you have encountered, rest assured that our Engineering Team is aware of this and is working diligently to resolve it.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. This way, they'll add you to the list of affected users and notify you via email of the resolution updates. You can present this investigation number (INV-78390) to our representative to speed up the process. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.
   
   

Please check out our support hours to ensure we can address your concerns promptly.

Once everything's good with your transactions, you can visit these resources that will help you to speed up the review process of your online bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

I appreciate your patience as we're working to fix your bank account connection issue with QBO. If you have additional questions about processing online payments, feel free to add a reply below. Stay safe!

I just got off the phone with PenFed and they informed me that they are blocking QB and all other accounting software.