Hi S Redfern,
This error code means that the system could not load the license data or there are missing/damaged files.
We can fix it by installing the latest Windows updates.
Then, install QuickBooks again. If the error persist, please follow the troubleshooting steps in this article: Error 3371: Could not initialize license properties.
Keep up posted if you need anything else.
Let me help you sort this out, @sedita.
The Error Code 3371, Status Code -11118 means that the software is unable to load the license data due to missing or damaged files.
To fix this error, let's ensure to install the most recent update of Windows on your device.
If the issue persists, I'd recommend consulting with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating System.
Also, you can read through this article for additional insights: Error 3371: Could not initialize license properties.
Feel free to visit us here in the Community if you have other questions. I'm always here to help.
I also have this error after replacing my HDD with a SSD. The HDD was cloned directly to the SSD.
Windows 10 is up to date and I have tried to reinstall QB 2016 Pro several times.
Any other ideas?
Thank you for bringing this up to our attention, @hmeek.
I appreciate you doing some troubleshooting steps to fix the error. Let's perform other troubleshooting steps to get rid of the error and get you back to working order.
Since your Windows is updated and still getting the same error, let's delete the damaged file to get this resolved. Common errors, like Error 3371, can be fixed by deleting the entitlement file. Here's how:
3. Open the entitlement data folder for your operating system and version of QuickBooks.
4. Right-click the EntitlementDataStore.ecml file, then click Delete.
5. Click Yes to confirm.
Once done, you can now open your company file and follow the instruction to register the application.
Here's an article you can read on for more details: Resolve Installation Errors by Deleting Damaged File.
If the error persists, I recommend performing the clean install of QuickBooks Desktop for Windows to fix company file issues. For your reference, you can check out this article for the detailed steps and information: Clean Install QuickBooks Desktop.
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.
You can visit us again if you have any other questions with QuickBooks. We're always here to help.