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Join nowHello, @leedenham-epbfi-.
Let's isolate this unexpected behavior by accessing your QuickBooks account using a private browser or incognito browser. This helps us roll out the possibility of a browser-related issue. You can use either of these keyboard shortcuts:
Once logged in, you can try running payroll again. If you can see all of your employees, you'd want to go back to your regular browser and clear its cache. Its stored data may have been corrupted and caused some of the unexpected missing employees' names from your payroll window. Also, you can try using other web browsers.
If the issue persists, you'd want to check the employment status of the missing employees and their pay schedule. Here's how:
Now, let's check the employees' pay schedule.
I've added these articles as additional references to help you manage payroll:
Keep me posted if you have other questions about running payroll in QuickBooks. I'm always here to help.
Just dropping by to check on you, @leedenham-epbfi-.
Making sure you're able to run payroll seamlessly is my priority. Were you able to see all your employees' names on the run payroll screen? Have you tried performing the troubleshooting steps I shared above?
Visit us here again if you have other questions or concerns. I’ll jump right back in to help. Wishing you continued success.
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