I've come to help you, Vikas. Let me assist you by providing details about how QuickBooks Online with payroll subscription works.
You can access your QBO account with payroll if you've linked the two accounts with the same login credentials. If the two accounts have the same login information but only see the payroll account, you can perform some troubleshooting steps to sort out this issue.
First, you can open your account using an incognito window to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts depending on the browser you're using:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser that has already been installed to narrow down the results.
But if the issue persists, I suggest contacting our QuickBooks Online Payroll Support Team. This way, they can check your account further to see if those two accounts aren't connected seamlessly.
Furthermore, here's a video tutorial about getting started in QuickBooks Online: a quick tour & what to do next to help you get familiar with some of the main features to efficiently get your business up and running.
Let me know if you need further guidance setting up your QBO account. I'm always here to assist.
