Thanks for bringing this to our attention, @sixshootermolly. Let's make sure to get this sorted out so your employees can successfully clock into their QuickBooks Workforce app.
To begin, ensure that your employees' QuickBooks Workforce app is updated to its latest release to avoid errors and glitches. If it's updated and the issue persists.
If it's updated and the issue persists, I'd like to know if they encounter any specific error message when trying to clock in. If so, and it's about a mobile time entry restricted error, make sure that the admin or manager grants them the Mobile Time Entry permission to use the Workforce app. This will ensure they won't get any error messages when attempting to clock in on the app.
Here's how to enable the permission:
- The admin needs to log in to the web dashboard and select My Team.
- Open the team member profile and click Permissions.
- Turn on Mobile time entry.
- Once synced, they should be able to start tracking time on the app.
Another thing an employee can't clock in is due to the location services haven't turned on. If a QuickBooks Time admin sets the location to required, the location permissions for the app need to be set correctly so you can clock in or stay clocked in.
With this, I recommend asking your employees to enable it on their devices for the Workforce app to allow QuickBooks Time to determine their locations.
I've also added this article to help your employees understand the income tax on their paychecks and ensure it's accurate: Pay Info Looks Wrong.
Please keep us posted if you need additional assistance managing your payroll and employees. We're always here to help you out.
