Hello @fa10,
You can contact our Customer Care Support so someone can review the refund you're supposed to receive and review its history.
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter Refund in the Search address.
- Click Start Messaging.
I'm adding a few references here for ideas about our support types/hours and other related tasks.
Let us know in the comments if you have any other questions.