Thank you for the detailed information about the error your employee encounters when trying to accept the invitation, @ktschenck. I'll share some troubleshooting steps to determine the root cause of the error and add recommendations to ensure this gets resolved as soon as possible.
First, have your employee access the link and log in to an incognito window to rule out browser-related issues. Here are the keyboard shortcuts:
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If accessing the link works in private mode, users should return to their regular browser and clear the cache. Sometimes, outdated or corrupted caches and cookies can cause unexpected issues. As an alternative, they can also try using other supported browsers that are already installed on their device.
If the issue continues, we will take a closer look at your account setup to identify potential problems. Given your data's security, I highly recommend contacting our Live Support Team for further assistance. They can conduct a screen-sharing session to investigate the error message thoroughly.
To contact them, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- To activate the Contact Us button, navigate to the Assistant tab or use to the Search tab, and type in a keyword or related topic.
Support hours vary by subscription type. For Plus, Essentials, and Simple Start subscribers, support is available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support at any time, any day.
In addition to this, see these resources to get answers to common Workforce questions for your future reference:
I'm only a few clicks away if you need further assistance with your QuickBooks Workforce account. I'll leave the thread open so you can add your comments below. It's always my pleasure to help you out again. Have a good one!
