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Level 1

I just renewed my payroll subscription. Now I cannot access my workers compensation tracking. The selection to manually track it is greyed out.

 
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Moderator

I just renewed my payroll subscription. Now I cannot access my workers compensation tracking. The selection to manually track it is greyed out.

Let's do a few troubleshooting steps to make sure we resolve this issue, Kim.

 

First, let's update your QuickBooks to the latest release. Let me show you how:

  1. Close your QuickBooks Desktop and go to the Downloads & Updates page.
  2. Select your country (United States), QuickBooks product, and it's version.
  3. Click Search and select the Get the latest updates link.
  4. Download and save the file.
  5. Double-click the downloaded file to install the update.
  6. Restart your computer and open your QuickBooks Desktop afterwards.

Next, let's update your payroll tax table. Here's how to do it:

  1. Click Employees at the top menu and select Get Payroll Updates.
  2. In the Get Payroll Updates window, select Download entire payroll update.
  3. Click the Update button and select OK.

Then, try accessing the Workers Compensation tracking again.

 

Feel free to let me know if you have other concerns.

 

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