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faithlandrecovery
Level 1

I just submitted my payroll and there is an "action required notification" that popped up and it says We were unable to process a payment. What does this mean?

 
1 Comment 1
KiazzymaeC
QuickBooks Team

I just submitted my payroll and there is an "action required notification" that popped up and it says We were unable to process a payment. What does this mean?

If you're unable to process payments after submitting payroll, it usually indicates an issue with the payroll processing or payment, Faith. This could be due to incorrect bank information, insufficient funds, or a closed or incorrect bank account linked to your payroll.
 
You might also have reached your direct deposit limit for the current payroll period. Direct deposit limits are based on the total amount sent to all contractors within a 6-day timeframe, including weekends, following the payroll submission date. You can request an increase to your direct deposit limit.
 
However, if you still wish to pay your employees, you can do so using paper checks. First, you’ll need to change their payment method.

 

Here are the steps to update the payment method:

 

  1. Navigate to the Payroll menu and click on Employees.
  2. Select the employee(s) you’d like to pay.
  3. Scroll down to find the Payment Method section and click on Edit.
  4. From the Payment Method dropdown menu, choose Paper Check.
  5. Click Save when you’re done.

 

You can then proceed to pay your employees with paper checks.
 
Additionally, you can print or reprint your paychecks and pay stubs to ensure everything is properly documented.
 
Lastly, you may want to consider upgrading your QuickBooks Payroll to take advantage of enhanced features and improved functionality.
 
If you have any further concerns, please don’t hesitate to reach out. We're always here to help!

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