cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

I keep entering my information to subscribe but it keeps telling me I'm not subscribed. It will seem to startup and then won't let me start entering anything.

 
1 Comment
QuickBooks Team

Re: I keep entering my information to subscribe but it keeps telling me I'm not subscribed. It wi...

Hello ginger2,

 

Thank you for posting here in the Community. I'd be glad to assist you with any concern you may have with entering information in QuickBooks Online.

 

We've received reports from other users about the error message "You need to subscribe to QuickBooks Online to do this" when using the QuickBooks Online mobile app. If you're referring to this problem as well, I recommend using the web browser in the meantime.

 

Our product engineers are diligently working to fix the issue as quickly as possible regarding the investigation number INV-26980. To receive updates via Email and include you on the list of affected users, I recommend contacting our Support Specialist.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

 

If you're having difficulty entering information through the browser, you can perform some basic troubleshooting to isolate the problem. You can start by switching to a different supported browser through your mobile or computer.

 

Please know you can always come to the Community for all of your QuickBooks needs, such as entering your information. I'll be here to help.

Need to get in touch?

Contact us