I keep getting a message that my payroll update didn't complete. It says its updating but never does anything. It gives the following code 61696 Help please.

Hello there, elaine-weiser.

This error might be caused by a corrupted file configuration or an incorrect network setup. Let's make sure to click this article to update your QuickBooks Desktop to the latest release. Then, create a backup of your company file.

Once done, you can click this article link to run the QuickBooks File Doctor. This helps resolve company file issues in QuickBooks Desktop.

If you're getting the same result, check out this article for the other solution: Resolve Error -6000.

Otherwise, contact our Customer Care Team for further investigation.

Here's how you can reach out to us:

1. Click Help located at the top.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent or Talk to a Specialist.

Please let us know how the call went or if you have any other concerns. Thanks.