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president10
Level 1

I keep getting kicked out of support and no one has called me back. How do I get help?

Does anyone know how to reach a support person? Even the chat feature is no longer bringing up someone to connect with.
7 Comments 7
GlinetteC
Moderator

I keep getting kicked out of support and no one has called me back. How do I get help?

It's our priority that you're able to get the support you'll need, president10.

 

Please know that you can post your questions anytime here. That way, we might be able to help with any concerns you may have while doing a task in QuickBooks. However, if you want to connect with our live support agents, you can do contact them by following these steps:

 

  1. Press the Help icon at the top to display the QB Assistant window.
  2. Then, select the Talk to a human menu and enter the issue/topic.
  3. Next, click on the I still need a human button, and then select the Contact us link.
  4. Choose to Message an agent for real-time assistance or Get a callback.

Please take note of our support hours to make sure we address your concerns.

 

I'd appreciate it if you'd update me on how the chat or call goes. I want to ensure everything is taken care of for you.

Hispanicus
Level 2

I keep getting kicked out of support and no one has called me back. How do I get help?

Yes, they changed the whole support system and the end result is there is no support. I have been dealing with a conversion problem from QBE to QBO and there is no answer on the text support and nobody answers, you have to do it online.  Problem is that online it does not work either.

Hispanicus
Level 2

I keep getting kicked out of support and no one has called me back. How do I get help?

I cannot find what you are talking about, this is the screen for Help in my QBE 2019:

HELP SCREEN.jpg

Hispanicus
Level 2

I keep getting kicked out of support and no one has called me back. How do I get help?

I cannot find what you are talking about, this is the screen for Help in my QBE 2019:

HELP SCREEN.jpg

Kristine Mae
Moderator

I keep getting kicked out of support and no one has called me back. How do I get help?

Let me make it up to you, Hispanicus.

 

You can follow these steps on how you can reach out to a QuickBooks Desktop live support:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

If you want to browse some articles regarding our product, you can open this link: View all articles.

 

The Community is open to help you. Feel free to let us know if you have other concerns. 

president10
Level 1

I keep getting kicked out of support and no one has called me back. How do I get help?

There is no button listed Talk to a Human.  Just like everyone pointed out below, here is the only options I have when I push the Help button.  I also tried calling the number listed on the website, and that told me that no one was going to answer the phone and that I had to use the help button, and then it hung up on me. 

Kristine Mae
Moderator

I keep getting kicked out of support and no one has called me back. How do I get help?

We don't want our customers inconvenienced, President10. 

 

Right now, we have limited staff due to the pandemic. It's not stopping us from helping you, though.
 

Once you get hold of a live agent, you'll immediately get assistance. 

 

You can check this article concerning our support hours and how you can reach out to us: Contact QuickBooks Desktop support.

 

If there's anything else that we can do for you, don't hesitate to reach out to us. Take care!

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