I logged into my QuickBooks Online account to run payroll. I was greeted with a message that I cannot run payroll because I need QuickBooks Online...I have QB Online...

Hi @michael123 , try log in private mode browser, clear cache, and clear history browsing, or try log in different browsing engine. Then try to run payroll again. You could try to run payroll in owner's log in too, sometimes it help. I'll give you this article how to clear cache . If it still doesn't work, please contact Quickbooks support team .Comment back, cheers. 

This isn't the kind of experience that we want you to have, michael123.

There are instances that a browser-related issue triggers the system to populate some error when running payroll. With that being said, let's run some troubleshooting steps to fix the error.

To start with, let's try running payroll on a private window. This is the best place to identify any browser-related issues.

You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can run payroll successfully, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected page behavior.

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

You can bookmark these articles as a guide when running payroll:

• Process or run payroll
• Run payroll reports

Don't hesitate to get back to me if you need help. I've got your back!