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I'm being billed twice a year on automatic renewal subscription for basic payroll and for Enhanced Payroll and this has been going on now for a few years. What do I do?

I added Enhanced Payroll to my QuickBooks Pro in March 2016 and I received a subscription renewal billing to my credit card on 01/25/2017 for $618.68 for the standard payroll subscription renewal. However, I also received a notice from Intuit that they will again charge my card on March 15, 2017 for the Enhanced Payroll version for $565.00. I feel that I am being billed twice for payroll subscriptions. I should only be billed for the Enhanced Payroll version. What is the procedure for payroll services on subscriptions.

Thank You,

Newbegin Enterprises, Inc.

Solved
Best answer 09-09-2019

Accepted Solutions
BRC
Established Community Backer ***

Call and have Intuit cancel one of your subscriptions and...

Call and have Intuit cancel one of your subscriptions and help you make sure you're actually using the other one.

2 Comments
BRC
Established Community Backer ***

Call and have Intuit cancel one of your subscriptions and...

Call and have Intuit cancel one of your subscriptions and help you make sure you're actually using the other one.

Not applicable

This appears to be my situation, as well.  I went to enha...

This appears to be my situation, as well.  I went to enhanced payroll in February 2018 and am now getting a notice that my payroll subscription expires on March 20 and will be automatically renewed.  Did you get an easy resolution of your issue?

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