I'm trying to delete a payroll check and it tells me I can't because taxes have already been paid when it has not. Anyone else having that issue?

I'm here to help you investigate why you're unable to delete a payroll check, fh276.

To start, let's ensure there are no taxes paid within the payroll check you'd like to delete. This might be the cause of the issue. QuickBooks Online doesn't allow you to delete payroll checks if the taxes have been paid to avoid messing up your account. To do this, I'd suggest following these steps:

1. Select Taxes from the sidebar menu, then go Payroll tax tab.
2. Under Tax resources, click Tax payment history.
3. View the tax payment.

In case there's no tax payment made, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, delete the paycheck. If it works, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently.

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. 

In addition, here are some resources that you can read to help manage your taxes and payments in QuickBooks:
 

• Pay Payroll Taxes Electronically or Manually
• Recording Prior Tax Payments

Feel free to visit us again here if need further assistance deleting your payroll check. We're open 24/7 and always ready to back you up.

Hi fh276,

Hope you’re doing great. I wanted to see how everything about deleting your payroll check? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!