It's great to see a new face here in the Community. I can help you get in touch with our Customer Support Team. Don't sweat it. All you need to do is take a few steps in your QuickBooks Online account.
Go to the Help icon in the top right-hand corner.
Press the Contact Us button.
Type in your question about making a payment on your account and click Let's Talk.
Scroll down and choose to Get a Callback.
If you come to a QB Assistant after tapping the Help icon, then write your answer there. In the end, if you still want to speak with someone over the phone, type Request a Callback.
In addition, you can check out our tutorials page. This page will show you videos and more details about features within your QuickBooks Online (QBO) account.
After getting in touch with our Support Team, you'll be able to get some answers to your question about a payment to your account. If you run into any trouble, don't hesitate to contact me. I'm always here to lend a helping hand. Have a fantastic day!