I can get you to the right department who can handle billing concerns. In this case, it looks like Intuit is unable to process a charge on your bank account.
This may be related to a subscription renewal or Direct Deposit funds. To resolve and verify this, we recommend that you get in touch with our Support Team to activate your services and resume payroll.
Here's how to contact us:
Go to the (?) Help menu and click on Contact Us.
Type the keyword Payroll Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to the Choose a way to connect with us section.
Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this: