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Level 1

I need to do payroll but told to contact QB

Unable to withdraw funds, contact us Start We were unable to process a payment, contact us
1 Comment 1

I need to do payroll but told to contact QB

Thanks for reaching out to us regarding this payroll concern, @bartlettsean134-,


I can get you to the right department who can handle billing concerns. In this case, it looks like Intuit is unable to process a charge on your bank account.


This may be related to a subscription renewal or Direct Deposit funds. To resolve and verify this, we recommend that you get in touch with our Support Team to activate your services and resume payroll.


Here's how to contact us:


  1. Go to the (?) Help menu and click on Contact Us.
  2. Type the keyword Payroll Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:


Reach out to us during our operations hours. You will see it here: Support hours and type.


Let me know how the call goes, as I want to make sure this is taken care of for you. I'm also here if you need further help with anything in QuickBooks. Have a lovely day!

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