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carla boardman
Level 1

I need to speak with payroll but the channel is closed? Anyone know what is going on?

 
3 Comments 3
Chandler1994
Level 1

I need to speak with payroll but the channel is closed? Anyone know what is going on?

I was able to speak with someone early this morning from the Payroll department and was informed that it is a company wide issue and is not the fault of the user. They probably closed the lines because of the massive call volume. We should see our deposits go through by end of day today.

rdr3
Level 1

I need to speak with payroll but the channel is closed? Anyone know what is going on?

This is amazing they have an issue so they shut down communications but for allowing us customers to get on here and try to help one another. I wish I could do that if I messed up at my job.  

Angelyn_T
QuickBooks Team

I need to speak with payroll but the channel is closed? Anyone know what is going on?

Hi everyone.

 

I want to ensure you'll have the best experience while connecting with our Support Team. Our phone lines are open from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. If you need to connect with them, you can do it through your QuickBooks Online account. I'll guide you how.

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with a representative.
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

On the other hand, please feel free to share your concerns here on the Community forum. This way, I can address them for you immediately.

 

Aside from that, you can also review our related resources from our help articles. Here's the link: Help articles, video tutorials, and more.

 

If you have any other questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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