I need to void several paychecks but the only option I'm provided with is Print. I'm on QB Online Self Service Payroll. How come I don't see options to void/delete?

Hello there, info907,

If you delete a paycheck in QuickBooks Online, it will be removed from the paycheck list and in other payroll reports. However, if you opt to void it, the original check will still show up in the program. The system will just create an adjustment check to zero out its amount.

Since you’re not seeing the delete option, it’s possible you’ve used paper check as the payment method and it is a recently added one.

Here’s how to delete:

1. Go to Workers from the left menu, then Employees.
2. Pick the Employee’s name, and choose Paycheck List.
3. Change the date range if necessary, then select the paycheck you want to delete.
4. Click Delete.
5. Mark the checkmark box to confirm deletion, then click Delete Paycheck.

Check out is article for more information: Delete or void paychecks.

You can always post in the Community if you have other concerns.

Thanks for your response. I am using paper checks to issue paychecks and I've scoured the forums for help, but the problem is: there is no delete option. I have been able to do your steps 1-3 perfectly fine, but there is just no delete option for me to progress to. Please see screenshot. 

How do I get a delete option to come up? 

Thank you for getting back to us, @info907.

There are a couple of reasons why you may not have the option to delete a paycheck. Should the paycheck be an adjustment for taxes, or there’s a prior check that has been created.

On the screenshot that you provided, the Show tax adjustment checks link appears on the paycheck list page. Click it to show if you have an adjustment check. Here's how to verify if it's an adjustment check:

1. Select Workers on the left and choose Employees.
2. Click the Paycheck list.
3. Modify the date range so that it includes the check.
4. Click Show tax adjustment checks.
5. Verify if the Pay Method contains Adjustment.

Once there's an adjustment paycheck, you need to contact our payroll support to remove it so that you can go through on voiding the check.

You may also reply here if you have other questions. I'll be here to help. Have a great day!

Thanks for your response!

I did click on the "Show tax adjustment checks" link like you suggested and it doesn't show any difference under Pay Method. See attached. 

Thanks for providing additional screenshot, @info907.

We can only delete a paycheck in QuickBooks if it's previously created. You can also delete the most recently created paychecks one at a time.

Here's how:

1. Go to Workers from the left menu, then Employees.
2. Pick the Employee’s name, and choose Paycheck List.
3. Click the amount under the NET PAY column on the check you wanted to delete or void.
4. Once you opened the check, click Delete.

However, if you don't see the delete option once you opened it, this means that the only option available is to void the check. Then, the system will automatically create a payroll adjustment to offset the amount of this paycheck.

You can also run the Payroll Summary report to review all payroll information for paid workers based on a date range. This will also show the wages, withholding taxes, employer taxes, and deductions/benefits. Just go to Reports and search for Payroll Summary report.

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.

Thanks for your response. I don't have an option to delete so how do I go on to void the check? There is no option to delete or void as you can see in my previous screenshots. =/

I checked your screenshots and I appreciate the steps you've done to get your checks be deleted, info907. 

I reviewed reported issues similar to the unexpected behavior you're experiencing and our engineer are currently looking into a permanent fix to it. For us to be added to the notification list, I suggest reaching out to use so you'll receive updates via email. 

Here's how to contact us: 

1. Go to the Help icon and click Contact us.
2. Enter your concern something like no option to delete or void paychecks. 
3. Click Let's talk and select to either Call, Chat or Get a callback. 

I'll be here if you need more help. Take care always!