The payroll information you see, such as federal tax details and state income tax withholding, is directly determined by how you initially set up your payroll account, Matthew.
To ensure your payroll taxes are accurate in QuickBooks Online Payroll, we should start by verifying that your company address is correctly registered in Kentucky.
If your company address is confirmed to be in Kentucky (KY), but West Virginia (WV) tax information is still appearing, it usually indicates one of two issues: either the work location for an employee is mistakenly set to WV, or the WV state tax registration has been unintentionally included in your payroll setup.
To resolve this, we can review each employee’s profile in QuickBooks Online to verify their federal and state tax withholding information, including work and resident states, is correct and aligned with your business location.
If WV taxes we're still showing after verifying your company and employee information, we recommend contacting QuickBooks Live Payroll Support. They can quickly identify and resolve any underlying issues to ensure your payroll taxes are accurate and compliant.
If you need further assistance, please comment below. We’re here to help.
