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Good Evening, @drhodes102.
I hope your day is going well so far. Let's try to isolate the reactivation issue by ensuring that your payroll is up to the latest release. The instructions on how to do this are outlined below:
It's that easy. Learn more about getting payroll updates by checking out this link.
Touch base with me after trying these steps. I want to make sure that you're able to get this resolved as soon as possible. I'll be waiting for your response.