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sarah25
Level 2

I paid my 2018 940 employer liability and it won't clear from my outstanding tax payments. Previous solution does not work?

 
Solved
Best answer February 03, 2019

Best Answers
Anonymous
Not applicable

I paid my 2018 940 employer liability and it won't clear from my outstanding tax payments. Previous solution does not work?

Hi, @sarah25.

 

Thank you for posting in the Community. I can help share some information about outstanding tax payments that are still showing on your payroll tasks.

 

Our Online Payroll Team is aware of this issue and is now investigating this behavior in QuickBooks. While they're working for a fix, you can get rid of the payment that is showing due by clicking Create Payment. Our system will recalculate and update to reflect that nothing is due.

 

I'd suggest contacting our Online Payroll Team so that you'll be added to the list of our affected users. We will notify you through email once this issue is resolved.

 

Let me know if you have other questions about your tax payments. I'm always here to help.

View solution in original post

3 Comments
Anonymous
Not applicable

I paid my 2018 940 employer liability and it won't clear from my outstanding tax payments. Previous solution does not work?

Hi, @sarah25.

 

Thank you for posting in the Community. I can help share some information about outstanding tax payments that are still showing on your payroll tasks.

 

Our Online Payroll Team is aware of this issue and is now investigating this behavior in QuickBooks. While they're working for a fix, you can get rid of the payment that is showing due by clicking Create Payment. Our system will recalculate and update to reflect that nothing is due.

 

I'd suggest contacting our Online Payroll Team so that you'll be added to the list of our affected users. We will notify you through email once this issue is resolved.

 

Let me know if you have other questions about your tax payments. I'm always here to help.

View solution in original post

terph
Level 1

I paid my 2018 940 employer liability and it won't clear from my outstanding tax payments. Previous solution does not work?

Still waiting on a solution to REMOVE the paid 940 Tax Liabilities from 2018, 2019 and now 2020.  When will this be fixed.  When I try to create payment is says not tax is due but does not REMOVE the liability.

Candice C
QuickBooks Team

I paid my 2018 940 employer liability and it won't clear from my outstanding tax payments. Previous solution does not work?

Hello, @terph

 

Let's try a basic troubleshooting step to help resolve the tax liability issue. Clearing your browsing data will remove any glitches or error messages that may occur within your QuickBooks account. Here's how to clear the data within Google Chrome: 

 

  1. Go to the Three Vertical Dots (Menu) in the top right-hand corner. 
  2. Select History and then History again. 
  3. Press Clear Browsing Data
  4. In the "Time Range" section, choose All Time
  5. Click Clear Data

It's that easy. If these steps don't work, I recommend contacting our Customer Support Team. They'll have additional tools to look further into your account to see why this issue is occurring in your account. 

 

I hope my reply finds you with a smile. Happy Friday!

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