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I recently transferred over to QB online from QB desktop and my payroll is not matching ... anyway to enter in prior payrolls?

QBO only had me add in three payrolls for Quarter 2 and nothing for Quarter 1. So nothing is matching. How can I fix this?
3 Comments
QuickBooks Team

Re: I recently transferred over to QB online from QB desktop and my payroll is not matching ... a...

Good day, AndyM8.

 

Once you convert from QuickBooks Desktop to the Online version, some transactions are not transferred due to limitations and feature differences between the two programs. Having said that, I can help you with entering the past payroll totals. Here's how:

  1. Click Workers, then go to the Employees tab.
  2. Choose the employee, then click to open the profile.
  3. In the employee's profile, an option to enter payroll history appears, choose Enter (year) prior pay details.
  4. Make sure to enter all amounts correctly.

I've got you an article for more information: Set up a prior payroll.

 

If you don't have that option, I suggest reaching out to our payroll support. An agent will help you enter those details. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Choose Contact us.
  3. Enter a brief description of your concern, then click Let's talk.
  4. Choose either Message an agent or Get a callback.

The phone line is open from Mondays to Saturdays. During Mondays to Fridays, they're open from 6:00 am to 6:00 pm PST. Then, during Saturdays, they're open from 6:00 am to 2:00 pm PST. The chat line is open from Mondays to Saturdays at 4:00 am to 9:00 pm PST.

 

Visit us anytime if you have other concerns. Have a good day! 

Not applicable

Re: I recently transferred over to QB online from QB desktop and my payroll is not matching ... a...

Thank you for the help!

 

Yes, I do not have the option to enter prior payroll checks and info in the employee's profile or pay section. So I'll reach out the folks under the help tab and see if they can add it ...

 

Thanks,

Andy

QuickBooks Team

Re: I recently transferred over to QB online from QB desktop and my payroll is not matching ... a...

Thanks for keeping me updated about this, @AndyM8.

 

Allow me to provide additional insights about entering your payroll transactions in QuickBooks Online.

 

If you have an active payroll subscription, you'll have the option to enter prior payroll transaction in QuickBooks Online. However, if you already have a payroll subscription and still unable to enter your payroll transactions, I'd suggest reaching out to our Customer Care Team. They have the tools that can help you with entering your desired transaction.

 

Also, here good references that you can check out about converting data from Desktop to Online:

This should get you on track.

 

Please let me know how it goes or if there's anything else you need concerning QuickBooks. I'll be around to help. Have a nice day!

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