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eballestb-gmail-
Level 1

I sent an employee payment in august to check by error instead direct deposit, how can i fix it?

 
3 Comments 3
JenoP
Moderator

I sent an employee payment in august to check by error instead direct deposit, how can i fix it?

I'll help you pay your employee using Direct Deposit, eballestb-gmail. 

 

You can delete or void the regular check, then recreate it as a Direct Deposit. However, it will take another 2 banking days before the payment is deposited into the employee's bank account. Here's how:

 

  1. Go to the Payroll or Workers menu, then Employees.
  2. Click Paycheck List under Run Payroll,
  3. Change the date range if necessary. Then select the transaction that you want to delete.
  4. Click Void or Delete. You can click Void if you can't see the Delete button.
  5. Click No since the paycheck hasn't been cashed yet, then click Continue.
  6. Check the box for I understand that this action cannot be undone, then click Delete Paycheck

Once voided or deleted, recreate the transaction and send it to us for Direct Deposit. Here's a guide for more details: Create pay checks in online payroll.

 

Also, please take note that weekends, federal holidays, and non-banking days affects the processing of Direct Deposit. This means that funds will be drawn from your account the next banking day. See the list of federal holidays here: Federal holidays.

 

I'll be around if you need anything else. 

eballestb-gmail-
Level 1

I sent an employee payment in august to check by error instead direct deposit, how can i fix it?

Thanks for the answer, but in that payment I want to fix, does not appear the “delete” option, just the “print”. I suppose that it is because the payment was processed two weeks ago, but still I need to fi. It and send to direct deposit. What can I do? Thanks

Tori B
QuickBooks Team

I sent an employee payment in august to check by error instead direct deposit, how can i fix it?

Good morning, @eballestb-gmail-.

 

Thanks for following up with us. 

 

I recommend contacting our technical support team. They have the tools available to review your account to check on the back end of things and see what's causing the strange behavior of the delete option missing. I've included the steps below to do this.

  1. Sign in to QuickBooks.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then hit Let's talk.
  5. Choose a way to connect with us (Chat, Callback, Etc.).

Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care!

 

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