I use my phone app. I just noticed my mileage tracker stopped working a couple weeks ago. Also, my automatic tracker keeps disengaging. How do I fix this?

We appreciate you reaching out with your concern, Ken. Let's work together to get your automatic mileage tracker running smoothly.

When the automatic mileage tracker in QuickBooks Online isn’t working on your drives, let's ensure the auto-tracking is enabled in the QuickBooks mobile app. Here's how:

On iOS (iPhone and iPad): 

1. Open the QuickBooks mobile app.
2. Click the menu ☰ icon and select All.
3. Tap Mileage and choose Auto-track your miles.
4. Follow Allow location access on-screen instructions.

On an Android phone or tablet:

1. Click the menu ☰ icon.
2. Select Mileage.
3. Turn on the Auto-tracking switch.
4. Give QuickBooks permission to track your location. This will vary depending on your Android Operating System.

If the same thing happens, we'll need to check your device's location settings by following Step 2 in this article: Fix mileage tracking issues in the QuickBooks mobile app. Then, proceed to the next steps until the automatic mileage tracker works.

Moreover, you can check out these articles to help you learn more about how to manage trips in QBO:

• Automatically track mileage in QuickBooks Online
• Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app

Please leave a reply below if you have additional concerns about mileage tracking or any QuickBooks-related concerns. Rest assured that the Community team is ready to help you out. Take care always.

Mine stopped recording trips on October 5th and now I can't log in through the app.

"Parameter specified as non-null is null: method okhttp3.internal.Util.c, parameter $this_asFactory"

This needs to be fixed asap so I can track my business mileage.

Mileage tracker issues can be challenging, North. No worries, you've come to the right place of support. I'll help you troubleshoot the problem, and if applicable, direct you to the appropriate support resource.

Before proceeding, can you please confirm whether you have completed the troubleshooting steps suggested by my colleague? If you haven't yet done so, I recommend following those fixes.

However, if you have already tried the troubleshooting procedures and are still encountering the same error message, I encourage you to contact our live support team. They have the expertise and resources to investigate this issue further and ensure you can successfully track your business mileage using the mobile application.

Here's how:

1. Sign in to your QuickBooks account via a web browser.
2. Navigate to the Help icon.
3. Select the Search tab and click the Contact Us button.
4. From the What can we help you with? section hit a specific tile.
5. Choose how you want to connect with us:
   • Have us call you: We'll call you in about 5 min.
   • Chat with us: Start a conversation.

I also suggest reviewing their support hours to ensure you receive prompt assistance.

Additionally, here are some articles that can help you learn more about managing or tracking your trips:

• Automatically track mileage in QuickBooks Online
• Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app

Hit the Reply button if you have more inquiries about mileage tracking. The Community is available 24/7 to assist you with any queries you may have.