While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.
I know you've already called in, however, I'd still suggest getting in touch with our QuickBooks Support. They can pull up your account in a secure environment and coordinate with your financial institution in tracing the funds.
Here's how to contact us:
Click Assistant at the upper right corner.
Type in "Talk to a human."
Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times.
Hope you're doing great. I wanted to see how everything is going about tracing your direct deposit funds. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!