cancel
Showing results for 
Search instead for 
Did you mean: 
iCourtneyJo
Level 1

I want to make a correction on a processed paycheck. I accidentally voided it and it won’t let me undo it it says I need to contact/reach out to QuickBooks.

 
2 Comments 2
Rubielyn_J
QuickBooks Team

I want to make a correction on a processed paycheck. I accidentally voided it and it won’t let me undo it it says I need to contact/reach out to QuickBooks.

 

I'm here to provide information on undoing a voided paycheck, @iCourtneyJo.

 

Based on the details provided, it needs in-depth troubleshooting steps. Since it requires accessing your account, I recommend reaching out to our QBO Care Team for further examination. One of our specialists can open your account in a secure environment and review the setup of your paycheck. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Choose the Assistant tab.
  4. Click the Talk to a human option.

  5. Select Get help from a human.

  6. Click either Chat with us or Have us call you button.

 

Additionally, here are some relevant articles you can check out to manage and track your payroll in QuickBooks: 

 

 

Please know the Community has your back. If you need further assistance working on your payroll transactions, simply click the Reply button and post a comment. I’ll jump right back in to help. Have a good one.

Rubielyn_J
QuickBooks Team

I want to make a correction on a processed paycheck. I accidentally voided it and it won’t let me undo it it says I need to contact/reach out to QuickBooks.

Hi, @iCourtneyJo.

Hope you’re doing great. I wanted to see how everything is going about the paycheck concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Need to get in touch?

Contact us