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I want to move down to Self Service payroll from Full Service, do i need to cancel then re-enroll?

 
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QuickBooks Team

I want to move down to Self Service payroll from Full Service, do i need to cancel then re-enroll?

Good afternoon, @piperhomes.

 

To downgrade your Online Payroll subscription, you'll need to request a callback from our Customer Support Team. They have the tools to downgrade your subscription from Full Service to Self-Service. I've listed the steps below on how:

 

  1. Go to Help (?) Menu and type Payroll in the search bar.
  2. Press Contact Us.
  3. Enter Downgrade Payroll Subscription in the box.
  4. Click Let's Talk.
  5. Hit Get a Callback and enter your contact information.

QuickBooks OnlinE Contact.PNG

 

One of our agents will be in contact with you shortly. You may also find this article helpful if you decide you don't want to downgrade: Upgrade or downgrade payroll subscriptions.

 

Feel free to let me know how the conversation goes below. I'm always here to help.

 

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