To downgrade your Online Payroll subscription, you'll need to request a callback from our Customer Support Team. They have the tools to downgrade your subscription from Full Service to Self-Service. I've listed the steps below on how:
Go to Help (?) Menu and type Payroll in the search bar.
Press Contact Us.
Enter Downgrade Payroll Subscription in the box.
Click Let's Talk.
Hit Get a Callback and enter your contact information.