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Level 1

I was a digit short on my employees direct deposit account when I sent direct deposit. Called her bank and account muber does not exist. How do I recover funds?

 
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QuickBooks Team

I was a digit short on my employees direct deposit account when I sent direct deposit. Called her bank and account muber does not exist. How do I recover funds?

Good Morning, @brunosdad86

 

Congrats on making your first post here in the Community. Helping out with direct deposits are my specialty. Before you cancel a direct deposit, you should know these deadlines: 

  • Offload time for ACH processing of your Direct Deposit happens at exactly 5:00 p.m. Pacific time, 2 banking days before the paycheck date. (For example: If the date of the check is Friday, you can cancel or stop it any time before 5:00 p.m. pacific time on Wednesday.)
  • Intuit can no longer stop the direct deposit, once it has offloaded for ACH. 
  • If you try sending a void to Intuit after offload time, it won't stop the direct deposit from posting to your employee's bank account. 

Check the status of the Payroll

  1. Go to the Employees menu. 
  2. Hover over My Payroll Service and then pick Account/Billing Information
  3. Press View Payroll Activity in the direct deposit section. 
  4. Type in your Direct Deposit PIN. 
  5. Look for the payroll transmission with the check that needs to be stopped. 

Cancel or void the paycheck

 

Note: Remember, the deadline for voiding a check is before 5:00 p.m. Pacific time, and two banking days before the paycheck date. 

  1. Go to Employees
  2. Select Edit/Void Paychecks
  3. On this screen, change the Show paychecks through/from dates to the date of the check, and click Tab on your keyboard. 
  4. Choose the check-in question and then Void
  5. Enter "yes" and pick Void in the pop-up box. 
  6. Check the box saying you agree to the terms and conditions of voiding the paycheck if you agree. 
  7. Close the Edit/Void Paychecks window once the check has been voided. 

It's that easy. You can also confirm the check was canceled by going through the steps in this article. 

 

Should you need further assistance, don't hesitate to let me know. Happy Friday!

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Level 1

I was a digit short on my employees direct deposit account when I sent direct deposit. Called her bank and account muber does not exist. How do I recover funds?

The direct deposit had already been deducted from my account on 4/11/2020 before I was made aware of it. When I spoke with there bank they said there was no account under that number and should be rejected in 2 business days and refunded to my account. Been 7 days since it was deducted and has not been refunded to my account. What do I need to do to get my refund?

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Level 1

I was a digit short on my employees direct deposit account when I sent direct deposit. Called her bank and account muber does not exist. How do I recover funds?

I would have done that if I new it was an issue as I never received notice that it was not a good account. I spoke with Employees bank and they said no account existed under that number and should be refunded within 2 days. It's been 7 business days and have not received the refund. What do I need to do next?

Highlighted
QuickBooks Team

I was a digit short on my employees direct deposit account when I sent direct deposit. Called her bank and account muber does not exist. How do I recover funds?

Hello there, @Brunos.

 

Since doing the steps provided by my colleague above, I highly suggest giving our Merchant Services Team a call for further assistance. 

 

They can pull up your account in a secure environment, which we are unable to do in public forums, and take a closer look at this error prompt. Visit this link to get their most updated contact information: https://community.intuit.com/browse/payments-contact-us.

 

It'll be always my pleasure to help you here in the Community if you have any other questions about QuickBooks Desktop.

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