I was chatting with Lelanie about my payroll and I lost her

If you were chatting that would be support and you should try chatting again and ask for her.

This is the peer user community and the chat staff do not monitor or respond here - to my knowledge

Hey there, @georginialouise. 

Thank you for coming to the Community. 

As mentioned by john-pero, you can reach back out to our chat support if you wish to do so. However, you can always ask any questions in the Community anytime you find you need help. We'll be to happy help you every step of the way. Take care and have a great weekend!