I was using quickbook for payroll service for myself. recently it becomes full service which I didn't ask for

Hello there, janedan1.

You can contact our support team to check the payroll service you're using and why it's recently changed to full service. Let's get through with it by following the steps below:
 

1. Go to Help at the upper-right corner.
2. Enter a short description of your concern. 
3. Click Talk to a human. Then, I still need a human.
4. You can then get a callback or send a message to start a conversation with our specialist.
   

You may want to check the articles below for additional information about managing subscription in QuickBooks:

• Subscription management. 
• Update the payment method or info for your QuickBooks Online subscription.

Let me know if you have other questions. Take care.